Privacy Policy & Terms of Use

These Privacy Policy and Terms of Use ("Terms") are a legal agreement between you and Critical Control Technologies & Critical Control Energy Services, governing your use of our website(s), including all related web pages and services (collectively referred to as the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: This includes your name, email address, phone number, and address.
• Communication Data: Records of your correspondence with us, including emails, chat messages, and other communications.
• Website Usage Information: Data about your use of our website, including IP addresses, browser type, and device information.

1.2 Information You Provide

We collect personal information you provide when you:

• Contact us through our website's contact form.
• Request information or services.
• Sign up for newsletters or updates.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide information or services you request.
• To send you newsletters and updates if you have opted to receive them.
• To improve our website and services.
• To comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers and partners who assist us in delivering our services.
• When required by law or in response to legal process.
• To protect our rights, privacy, safety, or property.
• In connection with the sale, merger, or reorganization of our business.
• Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. 
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS Notifications

By agreeing to receive SMS notifications, users acknowledge and consent to the following terms:

• Message Content: SMS messages will be sent only when SCADA alarm thresholds are met.
• Frequency: Messages are event-driven and will be sent as necessary, based solely on alarm events.
• Message and Data Rates: Standard message and data rates may apply. Please check with your mobile service provider for details.
• Privacy Policy: For details on how we handle your information, please refer to our Software Privacy Policy.
• HELP Instructions: For assistance, reply with "HELP" to any SMS, or contact Operations at PML@criticalcontrol.com or 1-866-823-6384.
• Opt-Out Instructions: To stop receiving SMS notifications, reply with "STOP" at any time.

5. Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction.

6. Copyright

All material on this website is protected by applicable copyright, trademark, and trade secret laws and is owned by or licensed to Critical Control Technologies Inc. Website users may not copy, republish, or distribute website content except for personal use only and provided that our name and copyright notices remain intact.

7. Contact Information

Contact information, including any physical addresses and contact phone numbers, are available at the bottom of this page, and all others on the site.