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Privacy Policy & Terms of Use

These Privacy Policy and Terms of Use (“Terms”) are a legal agreement between you and Critical Control Technologies & Critical Control Energy Services, governing your use of our website(s), including all related web pages and services (collectively referred to as the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, and address.
  • Communication Data: Records of your correspondence with us, including emails, chat messages, and other communications.
  • Website Usage Information: Data about your use of our website, including IP addresses, browser type, and device information.

1.2 Information You Provide

We collect personal information you provide when you:

  • Contact us through our website’s contact form.
  • Request information or services.
  • Sign up for newsletters or updates.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide information or services you request.
  • To send you newsletters and updates if you have opted to receive them.
  • To improve our website and services.
  • To comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • With service providers and partners who assist us in delivering our services.
  • When required by law or in response to legal process.
  • To protect our rights, privacy, safety, or property.
  • In connection with the sale, merger, or reorganization of our business.
  • Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS Notifications

By agreeing to receive SMS notifications, users acknowledge and consent to the following terms:

  • Message Content: SMS messages will be sent only when SCADA alarm thresholds are met.
  • Frequency: Messages are event-driven and will be sent as necessary, based solely on alarm events.
  • Message and Data Rates: Standard message and data rates may apply. Please check with your mobile service provider for details.
  • Privacy Policy: For details on how we handle your information, please refer to our Software Privacy Policy.
  • HELP Instructions: For assistance, reply with “HELP” to any SMS, or contact Operations at ProMonitorLiveSupport@CriticalControl.com or 1-866-823-6384.
  • Opt-Out Instructions: To stop receiving SMS notifications, reply with “STOP” at any time.

5. Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction.

6. Copyright

All material on this website is protected by applicable copyright, trademark, and trade secret laws and is owned by or licensed to Critical Control Technologies Inc. Website users may not copy, republish, or distribute website content except for personal use only and provided that our name and copyright notices remain intact.

7. Contact Information

Contact information, including any physical addresses and contact phone numbers, are available at the bottom of this page, and all others on the site.

Types of Analysis:

BTU Analysis

C6+ and GPA-2261 analysis. Material gas analysis through gas chromatography. Easily view your sample data online.

Hydrocarbon Dew Point Determination

Developed from the results of an extended analysis and can be for phase change predictions and help determine operational parameters.

Sulfur Quantification

Both sulfur specification and total sulfur GPA 2199.

Extended Analysis

We offer BTEX, C10+ and C14+ analysis using the GPA-2286 method.

Natural Gas Liquids

Standard NGL Analysis C7+ GPA-2177 and Extended NGL Analysis C11+ GPA 2186.

Oil Analysis

Our ASTM Lab can provide multiple ASTM testing on Crude Oil, Diesel/Gasoline, and Engine Oils/Lubricants.

When we experienced a change in staffing, we decided to explore new options for measurement record keeping. Cost savings were a priority, especially since our previous supplier required not only an annual fee but also a mandatory upgrade charge and a lengthy implementation process. I wasn’t heavily involved in evaluating alternatives until we considered ProCalc. The switch has resulted in significant time savings for my coworker on a weekly and monthly basis, and it has also been a cost-effective choice. The exported file for loading to our FDC was tailored specifically for us, making its creation and configuration seamless. This transition highlighted the need for some internal meter cleanup, and ProCalc helped us identify those issues. Working with Critical Control, particularly with Jenni Hawkins, has been a fantastic experience. They are incredibly open to adding features and making adjustments to ensure the program meets our needs. They addressed all our questions and guided us through the implementation process with ease. I highly recommend that other companies schedule a demo to see what Critical Control’s ProCalc can offer for their measurement and balancing needs.

Sherry Spruit-Waugh

We are new business owners in the Gas & Oil industry and I cannot say enough great things about Critical Control and their team. We really enjoy the mobile app and the ability to scan in our charts and even more importantly to be able to have production data at our finger tips. Our situation as a very small business with a small field has been unique and the C.C. team has been wonderful to work with to make sure that our needs are met on a small scale while also providing a system that will work as we grow. Most recently we had a meeting and were asked questions about a specific well’s historical production, and as new business owners we don’t have that information memorized so it was extremely helpful to have that data available at our fingertips in the app. What a great tool for both large and small companies. I also really like the ability to scan in our charts via the app using the QR code system. We no longer need to drive and deliver the paper charts or mail them, and can safely keep all of the originals in the office. Lastly I want to give a huge thank you to the customer support team and everyone behind the scenes that quickly answer any questions I have.

Amanda Allen

The mobile chart scanning application on the phones is awesome. Late scanning and scanning errors are a thing of the past. All of my operators are thrilled with the ease of use and convenience of scanning the charts as they come off the readers

Brad Roulston

I have used Critical Control to provide Web SCADA services via their ProMonitor Live platform for over 15 years with several oil and gas producers in Alberta’s Foothills region. I plan to continue to work with them to achieve automation and production targets. Critical Control was an integral part of our growth as a business, providing world class support. Projects including new well startups, acquisitions, and facility expansion were handled on time and under budget every time. The support network at Critical Control is always ready to lend a hand with troubleshooting, executing new ideas and providing the best insight to field level problems. Critical Control’s expertise in field communications and networking allowed us to access our critical infrastructure remotely saving time and money by avoiding unnecessary field visits. Cellular communications in the challenging topography of the Foothills region works flawlessly with Critical Control’s infrastructure. YTD cellular communications average 98% success rate across all assets with aggressive 5 minute polling frequencies. I would recommend Critical Control and PML without reservation to anyone looking for a proven, cost effective solution to obtain accurate field data and provide remote access to field assets.

Michael Hendricken

I had the pleasure of working with Critical Control for testing to ensure compliance with a recently published federal rule, and I’m thoroughly impressed with their exceptional field and laboratory services. Tasked with a very demanding deadline and a substantial amount of testing locations, their team demonstrated remarkable efficiency and professionalism. From the start of the project, they meticulously planned an executed each phase of the testing process, ensuring that all requirements were met without compromising on quality or accuracy. What really set Critical Control apart was their excellent communication throughout the project. They kept us informed at every step, providing regular updates and promptly addressing any questions or concerns, or change requests we had. I highly recommend Critical Control. Their combination of technical expertise, familiarity with regulatory requirements, efficient project management, and exceptional communication makes them a standout choice for ensuring compliance.

Max Knop

I used Critical Control to provide Web SCADA services via their ProMonitor Live platform for over 15 years with oil and gas producers in Alberta’s Foothills region. I plan to continue to work with them to achieve production targets.

Michael Robert

The mobile chart scanning application on the phones is awesome. Scanning errors are a thing of the past. All of my operators are thrilled with the ease of use and convenience of scanning the charts as they come off the readers.

Amanda Moore

I would recommend Critical Control and PML without reservation to anyone looking for a proven, cost effective solution to obtain accurate field data and provide remote access to field assets.

Brian Garcia

From the start of the project, they meticulously planned an executed each phase of the testing process, ensuring that all requirements were met without compromising on quality or accuracy.

Emily Williams